Frequently Asked Questions

Here are answers to the most frequently asked questions we receive. Just click on the question and it will jump to the answer. You can click on "Back To Top" at the end of any answer to return back to this list.

General:

What services do you offer?

We offer resume writing and distribution services. To view more detailed information on our products and services, please visit our partner site at: http://www.resume.info

What are your guarantees / refund policies?

Our Standard Resume Writing Guarantee
If after using your new resume for 6 weeks you aren't getting more job interviews, We’ll have your resume re-written for no charge. If after 120 days of using your new re-written resume it is not helping you in your job search, we will refund 100% of your money. You must request your re-write at 6 weeks after your order was initially completed. You can do that by sending a message in your resume workspace. If you have already received your re-write and 120 days later you still aren't getting more interviews you can request a refund. You must request this refund at 120 days after your re-write. You can also do this by sending a message in your resume workspace.

Our Federal Resume Writing Guarantee
If for any reason your resume is not accepted by any area of the federal government based on compliance, we will rewrite your resume at no cost to you.

Our Resume Posting Guarantee
If after 60 days of using this great service you aren't getting phone calls & interviews; ResumeDesktop.com will refund every penny of your money!

Our Resume Blasting Guarantee
If you don't receive response from this service within 60 days we'll re-blast it again for free. If after 60 more days you still haven't received a response - we'll refund 100% of your money!

Our Digital Products Guarantee
If after using one of our digital products you aren't able to create yourself a better resume, we'll refund 100% of your money. Send us a before and after copy of your resume along with a written request and we'll refund your money. You must request your refund between 60 and 90 days from your purchase date. There is no other warranty or guarantee provided on do-it-yourself digital products.

How long have you been in business?

We have been in business since 1997 and still growing strong.

Where are you located?

We have offices in many different locations. Please contact us via the Resume Desktop at http://www.resumedesktop.com for more information.

How will you know I am getting more phone calls/interviews?

Although, we have a tracking system for emails received and sent to employers and can monitor the response you get or receive from them, we have no actual way of knowing how many calls you receive. Our guarantee is based on the honor system. After all, you trust us with your resume so why shouldn't we trust you to be honest about our guarantee?

How do I access my email account? Where is my mailbox?

Your resume desktop mailbox can be accessed once you log in and view your message history at:

http://www.resumedesktop.com/messagehistory.aspx

You can write a new message by going to: http://www.resumedesktop.com/newmessage.aspx

This is how you will correspond with your writers and the Resume Desktop support staff.

If you also have an account on one of our partner sites, you will need to contact them directly on how to access it.

How do I contact you?

To make sure your communication is quickly and efficiently received by your writer and our support staff, all communication about your order must go through the resume desktop messaging system. Simply click on "Send a Message", and follow the instructions to fill out the form. You will then be able to instantly post a message directly to your writer and our internal customer service staff. Please be patient after submitting a message. Someone will respond to you in one business day or less.

Keep in mind that operators are only available during regular business hours. If you send communication to any other source it may not be received in time to help you with your order. It may also delay your order.

What is this "Resume Desktop" thing & how does it work?

The Resume Desktop is where you will work to send your resume information to our staff so we can deliver the service you have ordered. It is designed to make it quick and efficient for both you and your resume writer. This is how we are able to offer such fast service at an affordable price. The Resume Desktop will allow you to upload your resume and type detailed information about your career history. All of your communication to our support staff and your writer will go through the Resume Desktop. You can return to your Resume Desktop at any time while your order is being processed to communicate with us and your writer. You can do that by logging in on this page:

http://www.resumedesktop.com

It won't let me in! How do I log into my Resume Desktop?

In order to access your Resume Desktop, you must first login with your login and password that was set up when you put in your order. This was either done by you on the website or by your Sales Representative over the phone. The login and password should have been emailed to you once your order was submitted.

Your login consists of either your email address or username. Either one will work. So if you entered your email when you put your order as "joe@cox.net" then that will work for your login.

If for any reason this is not working and you cannot log in, then click on Did you forget your password? and your password will be emailed to you. If that doesn't work, then you can contact our office directly and we can assist you further.

In the absolute worst case, you can use our Contact Us page to send a message to our staff. This should ONLY be used if you cannot login.

How can I purchase Resume services?

We provide resume writing services for many different employment web sites and recruiting companies.

If you would like more information on how you can get a professional resume that is 100% guaranteed to help you get more interviews and job offers, visit our partner site at:

http://www.resume.info

I can't send a message! How do I send a message?

There are two potential solutions to this question: Either you don't know where to go, or you know where to go, but you have no place to type your message.

The first part is easy. Just look up to the top of the page and you will see a picture that looks like:

Send a Message

Click on that picture and you will be brought to a page that allows you to type in a message. Follow the directions on that page to finish sending it.

If you are getting to the page, but it says that your order has been completed, you must read through the instructions at the top of the page in order to send us a message.

If you see all the fields to enter a message, but you are receiving an error when you try to send it, please send the error you are getting via our Contact Us page and we will fix the problem quickly.

How do I "whitelist" your company so I can make sure I get my services delivered?

As part of our terms, you must "whitelist" our company. This is a procedure in which you simply add our company email information into your address book. This ensures that all communication between our company and you "the client", is properly received.

Find your Internet Service Provider below, and follow the instructions as listed:

Instructions for AOL users
Open your AOL e-mail account Click "Address Book"
Click "Add Contact"
Create a contact listing for Resume Desktop with the primary e-mail address of angela@employmentmessage.com

Instructions for Hotmail users

Open your Hotmail e-mail account
Click "Contacts"
In the left-hand menu, click "Safe List"
Enter resumedesktop.com and click "Add"

Instructions for Yahoo! users:

Open your Yahoo! e-mail account
Click "Mail," and select "Options"
Click "Filters"
Click "Add"
Click in the text box in the top row ("From header") and enter resumedesktop.com
In the pull-down menu for "Move the message to," choose "Inbox"
Click "Add Filter"
Also, please add the address angela@employmentmessage.com

Instructions for other e-mail services Add resumedesktop.com to your address book or list of contacts If you can't add an entire domain resumedesktop.com to your contacts list, please add the e-mail address angela@employmentmessage.com

Resume Writing:

What is the difference between the packages?

Entry Level: Entry level resumes focus more on education than on skills or experience and only reflect a maximum of 2 years total employment history.
Standard Level: Standard level resumes are for job seekers with MORE than 2 years of employment history, in a work capacity lower than executive level.
Executive Level: Executive level resumes summarize your career and objectives in depth. This level resume is for someone with executive work experience (i.e., CEO, President, Vice President, etc.). The cover and thank you letters are also different.
Ultimate Resume: Any of the above resume packages can be UPGRADED to an ultimate resume. With the ultimate resume, we perform a search of the keywords and job titles relevant to your industry. Then, insert graphing and make modifications to the cover letter and thank you letters to really make them light up.
Government Resumes: These are special resumes for Federal government jobs. This type of resume requires special attention and formatting. The cover and thank you letters are also different. This type of resume may also need a special document called a KSA in order to apply.
Military Conversion Resumes: Includes extensive research on correctly converting military terms and experience into a civilian resume.

Do you do industry specific resumes (i.e., IT, Telecommunications, Military to Civilian, Government, and CVs)?

Yes we do however; there may be additional charges. Please call to verify pricing.

After I purchase, how long will it take to get my resume back?

For non-government resumes, the turnaround time is generally 2 to 3 business days. For government resumes, our standard turnaround time is 5 business days, however, we do offer rush services to get it to you quicker. For example, we have a 4-6 business hour rush for non-government resumes which is $59.95 and a 12 business hour rush for non government resumes which is $39.95. If you require a rush on a government resume, please contact us for pricing.

What are your business hours?

Monday through Friday from 11:30 am to 8:00pm EST (Eastern Standard Time)

How much were my resume services supposed to cost?

This price varies dramatically depending upon many factors. Resume packages can be as little as $137 and as much as $1,200.00+. Some things that effect resume pricing are:

What level of career you have
What industry you are in
What add-on services you ordered with your resume package
How you purchased your resume from us and
What special discount offers were being run at the time you purchased.

The cost for your resume depends mainly on the level of service you need. PLEASE make sure you purchase the correct level package based upon your TOTAL employment history.

How do I get my information to you?

You can use our upload tool to send us your resume. To upload a resume file, post a message to us and attach the file. You can do that by clicking the link that will open your order. Then click on your resume writing link. This will open up your resume writing order workspace. Now click the "new message" link. This will open up a new message to your writer you can attaché a resume file to the message. Your resume file will also be sent to the writer. For more information on using the upload tool, click here. If you do not have an existing resume, you can type all of your information into the message box.

What information do you need to write my resume?

Contact information
Your objective and strong suits
Education history
Employment history (15 years maximum)
Any training, awards or volunteer information.
Any applicable civic activities and memberships
Copy of job posting and KSA points (as required, for applicable clients only)

Please only send in one document only containing this information. Any time we get more than one document, it takes our writers that much longer to compile your information and will delay your order.

We also have a questionnare you can fill out for more detailed information should you require it.

What information is unnecessary to supply to my writer?

Scanned copies of awards, training programs, volunteer certificates, etc.
Copies of transcripts or degrees
Job performance reports, promotion reports, etc

If you have existing documents that contain, for example, your employment history and job performance reports, take the time to remove what is not needed for our writers. This ensures that our writers don't miss the applicable information and speeds up your writing process.

Believe it or not, we have received 50 page faxes which can take hours just to read through. As I am sure you don't want your resume delayed because of the time it takes to read through 45 pages of unnecessary information, you would probably be more upset if other people were doing so, delaying your writer from working on yours.

Does anyone call me or do I get to speak with my writer regarding my resume?

No. None of our prices include telephone interviews with the writers. We have designed your resume workspace so that you can communicate directly with your writers quickly and efficiently. One of the reasons we can offer such low prices is that all correspondence is done through your resume workspace.

Will I have a chance to review, comment or change my resume once sent to me?

Yes. You will first receive a professional draft. Which once received, if acceptable, you approve. Or if you have any changes to make, you may request them at that time. Please keep in mind that our goal is to provide you with an excellent resume, in just a few short days. Therefore, we ask that you please take the time to carefully review your package and request all changes at one time.

Can I fax my information to you?

This is an option, but one that we consider to be “last resort”. We prefer all information be submitted through your resume writing workspace. None of our prices include the costs to have a data entry person read a fax and enter all the information into a computer. We have designed your resume workspace so that you can communicate directly with your writers quickly and efficiently. One of the reasons we can offer such low prices is that all correspondence is done through your resume workspace.

How many years of experience do your writers have? Are they Certified; Licensed; etc?

Our team of writers has over 30 years of experience writing all kinds of resumes and many of them are professionally certified. This means that they have actually gone to a resume-writing course, and then taken a test, and have passed it.

Posting/Email Blasting:

How will I know when my resume has been posted and/or blasted?

RESUME POSTING: You will receive message in your resume workspace from the resume services department once your posting has been completed. Any confirmations from the websites you were posted to, will be sent to your Employmet911.com mailbox. Or you may request a posting report from angela@employmentmessage.com.
EMAIL BLASTING: Within 24 hours, you should receive a message in your resume workspace confirming your services have been provided.

How long is my resume active if I have it Posted and/or Blasted?

It varies from site to site and we do it just the one time, but most websites keep your resume active for 3 months.

I have already bought the resume service, now I am ready to post/blast my resume but how do I do it?

You must approve your resume to the writer/editor that sent it to you, then they will send your completed resume to our distribution department who will take care of posting/blasting your resume for you.

Why didn't my resume get posted exactly like I sent it to you?

We always submit your resume to all the sites on our list, but due to the fact that the submission process is automated, we have no way to track each and every sites response. If your resume appears different (or doesn't appear at all) on any of these sites it is because that job site didn't accept your resume the way it was formatted. Each of the over 80 sites that we post to has different requirements as to what information they want and how they want it formatted. This is entirely out of our control. We do everything we can to make sure each site accepts your posting, but ultimately it is in the control of the job site as to whether they accept, reject or alter your resume. However, if your resume is not appearing on most of the job sites, let us know immediately and we will investigate and re-post if needed.

Why isn't my resume appearing on some of the posting sites?

There are many reasons that many resume posting sites give us for not posting your resume or why it may be different then you submitted. We don't have a system in place that will pinpoint the exact problem on each and every one of the sites. Some reasons that the posting sites give are:

I'm too busy now, come back later
Username already in use - We have no idea what happened, but your submission failed for some unknown reason
Please contact technical support as something went wrong
We are temporarily down for maintenance, please try back later
Server 500 error (only God knows what happened)

While we do post to all the sites, and your resume is definitely out to well over the 80 we state, at any given moment, several sites may not be displaying it. We do our best, and always submit your resume to all of the sites. Almost everyone receives a confirmation of at least 15-20 sites and many of the sites do not even send confirmations, which makes it difficult to see proof that, yes your resume is out there.

What sites do you post resumes to?

To see a list of the resume posting sites, Click here.

Downloading:

Why can't I download my file?

From Download.com: Because of spyware and hacker threats, your Internet browser may disable automatic downloads. Though that keeps unscrupulous sites from installing "drive-by downloads," it does add a step to the process.

IE Service Pack 2 infobar

For example, the latest versions of Internet Explorer (Windows XP Service Pack 2) pop up a little yellow bar at the top of the screen that informs you a download has been blocked. To continue the download, you can right-click that bar (called an information bar), and select Allow this download. Once you do that, you'll see a dialog box that asks you to approve the download--redundant, of course, but secure. Mozilla Firefox users will just see the dialog box.

How do I download files?

View A Tutorial On How To Download Files

Where did my download go?

From Download.com: One of the biggest problems with downloading files is figuring out where they go once they're on your hard drive. Creating and using a download folder eliminates that problem. Right-click your desktop and hover your mouse pointer over New until a menu pops up. Select Folder from that menu to create a new folder on your desktop. When the folder appears, its name, New Folder, should be highlighted already, so you can just type your name for it, such as Downloads. Though you don't need to leave this folder on your desktop, make sure you remember where you put it. When you start downloading a file, your computer will ask you where you want it to go; specify your download folder, and you'll always know where your files are.

Make a folder for your downloads

You might want to create a separate folder for your downloads, or just use the My Documents directory (on Windows machines only).

What is a Zip file?

From Winzip.com: Zip files are single files, sometimes called "archives", that contain one or more compressed files. Zip files make it easy to keep related files together and make transporting, e-mailing, downloading and storing data and software faster and more efficient. The Zip format is the most popular compression format used in the Windows environment, and WinZip is the most popular compression utility.

Windows XP comes with a built in Zip utility which allows you to create Zip files and view the contents inside them. If you do not have Windows XP, you can download Winzip instead.

What is a PDF file?

From Adobe.com: Invented by Adobe Systems and perfected over 15 years, Adobe Portable Document Format (PDF) lets you capture and view robust information — from any application, on any computer system — and share it with anyone around the world.

To view PDF files, you must have Adobe Reader on your computer. You can download it here.

How do I disable popup blocking?

There could be any number of applications preventing popups on your computer. The most common sources of popup blocking would be Internet Explorer, Google Toolbar, or your Anti-Virus software.

Internet Explorer Settings
Google Toolbar Settings

Why can't I view a Microsoft Word document? Why does it look terrible in Microsoft Word?

If we sent you a Microsoft Word document, and it doesn't look right when you open it, chances are you are opening it in Wordpad, not Microsoft Word. These are two different programs. Wordpad is free, and comes with Windows. Microsoft Word is a separate package usually purchased as part of Microsoft Office which costs between $250 - $600. Almost all companies expect your resume in Microsoft Word, so if you do not have that program, you should download the free Microsoft Word Viewer so you can see what it looks like correctly viewed in Word. You won't be able to edit it, but you can view it, hence "viewer".

Frequently Asked Questions

General:

Resume Writing:

Posting/Email Blasting:

Downloading:

General:

Resume Writing:

Posting/Email Blasting:

Downloading:

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